Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with CraftSupply24. We are committed to processing and delivering your orders safely and efficiently. By placing an order on www.craftsupply24.com, you agree to the terms of this Shipping Policy.

All orders are processed after successful payment confirmation. Standard orders are generally dispatched within 2–4 working days. Orders containing customized or made-to-order products may require additional processing time depending on the nature of the product. Orders are processed from Monday to Saturday, excluding public holidays and unforeseen business closures.

Once your order has been dispatched, you will receive the shipment tracking details via email, SMS, or WhatsApp (where applicable). Delivery timelines generally range between 3–8 working days depending on your location and courier service availability. While we make every effort to ensure timely delivery, delays caused by courier partners, weather conditions, natural disasters, public holidays, or other circumstances beyond our control may occasionally occur. CraftSupply24 shall not be held responsible for such delays.

Customers are requested to provide a complete and accurate shipping address along with a valid mobile number while placing the order. Requests for order cancellation, shipping address changes, or product modifications will only be accepted within 1 hour of placing the order and only if the order has not yet been processed or dispatched. Once the shipment has been handed over to the courier partner, no modifications or cancellations can be guaranteed.

Shipping charges are calculated automatically during checkout based on the weight, dimensions, and destination of the order. From time to time, CraftSupply24 may offer free shipping or promotional shipping offers, which will be subject to their respective terms and conditions.

If a shipment is returned to us due to an incorrect or incomplete address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts by the courier partner, the shipment will be treated as a Return to Origin (RTO) order. In such cases, the customer will be responsible for applicable return shipping charges as well as re-shipping charges if the order is to be dispatched again. If a refund is approved for an RTO shipment, the original shipping charges and return courier charges, wherever applicable, may be deducted from the refundable amount.

If the courier tracking status shows the shipment as "Delivered" but you have not received the package, you must notify us within 24 hours by emailing support@craftsupply24.com. Claims reported after this period may not be accepted as courier investigations become significantly more difficult after the prescribed reporting window.

If you receive a damaged, leaking, defective, incorrect, or incomplete order, you must notify us within 24 hours of delivery. A complete, uninterrupted unboxing video recorded from the moment the sealed courier package is received until all products are fully unpacked is mandatory for every shipping-related claim. The video must clearly show the unopened package, shipping label, opening process, and all products received. Claims submitted without the complete unboxing video, edited videos, or photographs alone may not be accepted. This requirement helps us verify claims fairly and protects both our customers and our business from fraudulent or unverifiable claims.

Currently, CraftSupply24 ships primarily within India. If international shipping becomes available in the future, customers shall be responsible for any customs duties, import taxes, or local charges imposed by their respective countries unless otherwise stated.

For any questions regarding shipping, order tracking, or delivery, please contact us at support@craftsupply24.com. We will be happy to assist you.